Returns & Exchanges
All products must be returned within 30 days for a credit. Items must be unopened and in their original containers with the safety seals intact. A re-stocking fee of up to 20% may be applied if a product is opened, clearly used, missing accessories, etc. (30% on equipment and individual items valued over $100). Shipping costs are not refunded on returned goods.
If there is a problem with your order after delivery, please let us know as soon as possible; within 30 days at most.
Please allow up to 10 business days for your return to be processed. Items must be in their original packaging, in as-new condition with the packing slip, with all warranty cards, manuals and accessories included. Dr. Clark Research Association reserves the right to refuse a return if it is deemed suspicious in nature.
Before sending in your return, please fill out the Merchandise Return Form that was included with your order. This will allow us to process your return much faster.
Warranty on devices is 2 years. During this time we guarantee the functionality of the products if they were handled properly. We will service or exchange the device, or issue a credit, on our discretion. Please contact customer service if you have a defective unit because many problems can be solved without sending the device back and forth.
WE CAN NOT GUARANTEE RESULTS FROM THE USE OF ANY HEALTH-RELATED PRODUCTS PURCHASED FROM OUR WEBSITE.
Each person is unique with unique needs. The results you may receive from the use of any of our products are not guaranteed in any form or fashion. All we can legally and morally guarantee is the quality of our products, not the results they provide. If you aren't sure about the value or benefit of a particular product, do not purchase it.
Refunds or credits are NOT offered on:
– Open bottles or packages. This includes, but is not limited to, vitamins, herbs, food products, etc.
– Books, videos, and audio tapes.
– Abused, worn, or damaged items. Any product damaged due to use that is not recommended by the manufacturer will not be accepted for a return.
– Used products because they did not produce the results you expected (see the comment above).
– Shipping charges.
– Shipping charges are not refundable.
– We do not sell products on a trial basis.
– All requests for credit or return of any item should be made within 30 days from the date you receive your product.
– Please contact our Customer Service team to let them know you are returning an item.
– We recommend buying insurance for return shipment. We are not responsible for packages lost or damaged while being shipped to us.
– We recommend all returned items be shipped via a shipping method that will provide a tracking number.