RETURNS AND EXCHANGES
In case of a damaged delivery, notify the shipper at the time of delivery on the receipt and our office as soon as possible. Get a confirmation from the delivery person, and take pictures of the damage to document it.
Warranty on devices is 2 years. During this time we guarantee the functionality of the products if they were handled properly. We reserve the right to replace, refund or correct the merchandise, on our discretion. Please contact customer service if you have a defective unit because many problems can be solved without sending the device back and forth.
Other claims are ruled out. We do not accept liability for consequential damage.
You have a 30 day money back guarantee after receiving the merchandise. You do not need to justify your return. Please contact Customer Service before returning products, since many problems can be solved that way.
Before sending in a return, please fill out the Merchandise Return Form that was included with your order. This will allow us to process your return much faster.
You can make use of your money back guarantee by sending your merchandise back to:
All countries except European Union, Switzerland and Norway:
Dr. Clark Research Association
1019 Hard Rock Rd
Somers, MT 59932
P +1-800-220 3741
E-Mail: [email protected]
European Union, Switzerland and Norway:
De Boer Transport / Fulfilmentcrowd
c/o Dr. Clark Zentrum
Holtum Noordweg 87
6121 RE Born
Tel: +41 31 868 3131
E-Mail: [email protected]
Postage for returns is to be paid by the customer.
You must return the merchandise within 30 days. Between our shipping the merchandise and our receiving it back, a time of no more than 45 days must have elapsed, including all transports. The risk of shipping the merchandise back is with you. If you want to go the safe route, ship the parcel ensured.
The credit to your account is done right after receiving the merchandise back. If we do not have a credit card form you, we send you a check or transfer the money to your account, whatever is more convenient for us.
The merchandise must be in original intact packaging and not damaged or worn. Nutritional supplements must be unopened and in their original containers with the safety seals intact. Merchandise with a short shelf life is exempt from the money back guarantee, if they were purchased in the course of a special. A re-stocking fee of up to 20% may be applied if a product is opened, clearly used, missing accessories, to cover return shipping costs, etc. (up to 30% on equipment and individual items valued over $100 [US] €100 [EU]). Shipping costs are not refunded on returned goods.
Please allow up to 10 business days for your return to be processed. Items must be in their original packaging, in as-new condition with manuals and accessories included. We reserve the right to refuse a return if it is deemed suspicious in nature.
WE CAN NOT GUARANTEE RESULTS FROM THE USE OF ANY HEALTH-RELATED PRODUCTS PURCHASED FROM OUR WEBSITE.
Each person is unique with unique needs. The results you may receive from the use of any of our products are not guaranteed in any form or fashion. All we can legally and morally guarantee is the quality of our products, not the results they provide. If you aren't sure about the value or benefit of a particular product, do not purchase it.
Refunds or credits are NOT offered on:
– Open bottles or packages. This includes, but is not limited to, vitamins, herbs, food products, etc.
– Books, videos, and audio tapes.
– Abused, worn, or damaged items. Any product damaged due to use that is not recommended by the manufacturer will not be accepted for a return.
– Used products because they did not produce the results you expected (see the comment above).
– Shipping charges.
– Shipping charges are not refundable.
– We do not sell products on a trial basis.
– All requests for credit or return of any item should be made within 30 days from the date you receive your product.
– Please contact our Customer Service team to let them know you are returning an item.
– We recommend insuring the return shipment. We are not responsible for packages lost or damaged while being shipped to us.
– We recommend all returned items be shipped via a shipping method that will provide a tracking number.